Company: IT Support Officer

Experienced IT professional with a strong background in troubleshooting and resolving internet connectivity issues. Skilled in diagnosing network problems, configuring network devices, and ensuring reliable internet access. Proven ability to optimize network performance and maintain robust network security.

• Diagnosed and resolved internet connectivity issues for a network of over 500 users, ensuring minimal downtime.
• Configured and maintained routers, switches, and firewalls to optimize network performance and security.
• Monitored network traffic and performance using tools like Wireshark and SolarWinds to identify and mitigate issues.
• Managed DNS and DHCP services, ensuring efficient IP address allocation and name resolution.
• Set up and maintained VPN connections for remote users, ensuring secure and reliable access to network resources.